Scheduling
Hours: 7:45 a.m. – 4:15 p.m. (Mon. – Fri.)  |   Summer Hours (June – July): 8:15 a.m. – 3:45 p.m. (Mon. – Fri.)
One of our doctors is on call after hours 24 hours per day, 365 days per year. We can be reached at 727-345-2212. We schedule 15 minute appointments for sick children and 30 minute appointments for well children. Please let the receptionist know if you think you will need additional time with the doctor.

Our Privacy Policy
Our patient privacy policy is posted in our waiting room. This Health Insurance and Portability and Accountability Act went into effect 9/23/13 and explains in what way your records are held confidential. Each child’s chart must have your signed privacy policy in it. Please direct any concerns regarding the privacy of your child’s medical records to our Privacy Officer, Kevin M.

After Hours Calls
After hours, our main phone number (727-345-2212) is forwarded to our answering service. The operator will send your call information to the cell phone of our doctor on call. Our answering service will call you back in 30 minutes to be sure that you have heard from the doctor. Sometimes the pages do not go through or a phone number is entered incorrectly, so please call back if you have not received a return call within a reasonable amount of time. We are available for after hours emergencies 24 hours a day, 365 days a year. Our office is closed for Good Friday, Memorial Day, 4th of July, Labor Day, Thanksgiving and the day after Thanksgiving, Christmas and the day after Christmas and New Year’s Day. However, one of our doctors is always on call to meet any after hours needs which arise for your family.

Please use after hour calling for emergencies only. Prescription refills are done during regular office hours only. The on-call doctor does not take messages for the office, make or change appointments, or give lab results. Further, the answering service cannot take messages for the office – they can simply page the doctor to help you with your emergency.

If the on call doctor determines that your child needs a prescription called in after hours, it is the policy of this practice that your child be seen the next business day to ensure that your child is thoroughly examined and being appropriately treated.

Co-Payments
Co-pays are your contract with your insurance company. They are due on the date of service. If a co-payment is not received within 24 hours of your appointment, it will be subject to a $35 late fee. Your insurance may require that a co-pay be collected anytime you present for care – including weight checks, re-checks, vaccines, and lab work in the office. FYI: If your insurance has changed, please inform us when you check-in. It is not always possible for us to go back and bill a visit to a different insurance which would potentially make you responsible for that charge.

Co-ordination of Benefits
Sometimes insurance companies withhold our payment of a claim when they are waiting to receive a response from you regarding any additional insurance coverage or proof of previous insurance coverage (to determine coverage for any preexisting condition). When you receive a letter from your insurance company, please respond promptly so that you will not become individually responsible for your bill.

The Waiting Room
We make every effort to see your sick child the same day that you call. As such, and especially during cold and flu season, this may result in your waiting to see the doctor. We apologize for any inconvenience, but please know that we will be thorough and caring for every patient – however long that takes. We have two or three doctors working each morning and two doctors working each afternoon to serve you and your family. You are able to help keep things running smoothly by scheduling appointments for all children you would like seen, rather than scheduling one and asking questions regarding others. Adding on patients who we weren’t expecting to see can contribute to your wait time, as well as the wait time of those with scheduled appointments. We respect your time and want your experience with our office to be a good one.

Missed Appointments
We make every effort to call and remind you of your scheduled appointments. If you are unable to keep your appointment, kindly let us know so that we can help you to reschedule and be sure that your child is doing better. Missed appointments, without the courtesy of a telephone call 24 hours prior to that appointment , will result in a $45 missed sick appointment charge or $60 missed well visit charge. Due to staffing costs, it is necessary to charge a $150 missed double well appointment charge and $300 missed triple appointment of any kind charge with NO EXCEPTIONS.

Prompt Pay Discounts
Dr. Lori offers her services at a reduced fee for those patients without insurance or with financial hardship. This discount is only available on the date of service. Failure to pay at the time of service will result in her usual and customary charge. Similarly, there is a $35 charge for denied credit cards and for checks with insufficient funds. We are unable to hold checks beyond the date they are presented.

Referrals
After one of our doctors refers you to a specialist, please let us know the scheduled date of that visit (at your earliest convenience) so that the doctor can forward a letter introducing your child to the specialist and that our office can arrange any required authorizations. We will need at least 48 hours notice to guarantee that your authorization for outside services or referral to a specialist is complete or your appointment may need to be rescheduled. If you are unsure whether you need an authorization number, please call our office.

Family Disruption
Separation, divorce, or loss of a loved one or pet, all take their toll on little lives. Please let our office know if your family is going through any change which you are worried might adversely affect your child’s health. We will be happy to talk to your children or refer you for family counseling.

Call Backs
One of our receptionists will answer your call. You will always be offered a same day appointment. If you have a question for the nurse, she will take or return your call as soon as she is available. The doctors will return calls at the end of the morning and the end of the afternoon. When time allows, all sick patients will receive a follow-up phone call the next day to ensure they are doing better and to answer any questions or clarify any medical care plans. We also make every effort to call you one day ahead to confirm your well and recheck appointments.